Manage conflict through negotiation
This course is interactive, challenging and fun with real outcomes in improving confidence and technique when dealing with challenging behaviours. While the techniques could be applied to many areas of nursing and midwifery practice, this course has been contextualised to particularly support mental health nurses or nurses dealing with people experiencing mental health or AOD issues.
The course provides theory as well as experiential learning. Techniques taught are practical with real application when dealing with difficult or aggressive people and role plays with professional actors provide an optional opportunity to video tape and review interactions.
Areas covered will include detection of early warning signs, not contributing to the conflict, curbing inappropriate behaviour, de-escalating techniques, taking ownership, problem solving, tolerance levels and when to disengage or seek assistance.
This course is suitable for registered nurses, enrolled nurses and midwives.
Member $250, Non-member $320, Job Rep $225
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